Not receiving submission emails after the form is submitted

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    SGS84
    Asked on January 12, 2015 at 10:23 PM

    I can't get my emails to work, even when i select the "Test Email" button.  It shows the right email address but I'm not getting any emails.  Can someone help?  My contact information is 512-422-9988 or I can be emailed at sstephens@castlighthealth.com.

     

    Thanks,

    Scott

  • Profile Image
    ashwin_d
    Answered on January 13, 2015 at 02:54 AM

    Hello Scott,

    Upon checking your form's notification email alert, I did not find any issue with that. You have done the notification setup correctly. You should be receiving the submission emails correctly. 

    When I checked our email logs, I found that our email server was not able to send the submission emails. Sending of all the submission emails actually failed, please check the logs below:

    [2015-01-12 23:50:27] Submission #296933826732546893 Form #42925116792156 FAILED to sstephens@castlighthealth.com from smtp:castlightspotlightrequest@gmail.com via SMTP [2015-01-12 23:50:27] Submission #296933826732546893 Form #42925116792156 FAILED to sstephens@castlighthealth.com from smtp:castlightspotlightrequest@gmail.com via SMTP [2015-01-12 22:20:30] Submission #296928429732417258 Form #42925116792156 FAILED to sstephens@castlighthealth.com from smtp:castlightspotlightrequest@gmail.com via SMTP [2015-01-12 22:20:30] Submission #296928429732417258 Form #42925116792156 FAILED to sstephens@castlighthealth.com from smtp:castlightspotlightrequest@gmail.com via SMTP [2015-01-12 21:48:45] Submission #296926524031293638 Form #42925116792156 FAILED to sstephens@castlighthealth.com from smtp:castlightspotlightrequest@gmail.com via SMTP

    I am not sure what is causing this. You seems to have added Custom Sender Email in your account and I suspect that most likely the SMTP setting of have provided is not correct.

    I would suggest you to delete the custom sender email you have added in your account and add it again. The following guide should help you:  https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings 

    Alternatively, you can just select "noreply@jotform.com" or "noreply@formresponse.com" in the "Sender Email" of your notification email alert. Please check the screenshot below:

     

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!