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    Is there any way we could form emails in different threads?

    Asked by AninditaIslam on January 13, 2015 at 01:31 AM

    Is there any way we could get those emails in different threads? for example, we have positive and negative feedback forms in a page, but if someone fills up the negative feedback forms, it goes to the same email thread for positive feedbacks, how can we change this? 

    Also, if a different user fills up that form, if goes to the same thread, we need individual threads for them.

    Thanks in advance

    separate thread form email
  • Profile Image
    JotForm Support

    Answered by Welvin on January 13, 2015 at 08:14 AM

    Hi,

    In the subject line of your form notification email, add the Submission ID or the name field or the email field, for example:


    So when you receive the emails, they are not stuck into the same thread. You will receive them as an individual thread.

    Let us know if you have any further questions about this matter.

    Thanks

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    JotForm Support

    Answered by Welvin on January 13, 2015 at 08:20 AM

    Reading again your thread description, I think what you wanted to do is to group positive and negative feedback. Positive feedback to positive email thread and negative feedback to negative email thread? Is that correct? Let us know.

    Thanks

  • Profile Image

    Answered by AninditaIslam on January 13, 2015 at 11:18 PM

    Thanks for answering.
    Yes, and different threads for different users as well, if 2 users send positive feedbacks, we need them in two different threads/email, same goes for negative ones.

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    JotForm Support

    Answered by EltonCris on January 14, 2015 at 03:27 AM

    Hi,

    Thanks for your reply.

    I think that's possible by using two keys on the subject title which are the name field which would serve as the username and the positive/negative field which would identify if the user's submission is a negative or a positive feedback.

    Here's an example on how it looks on the email subject.

    Here's an example setup of the fields.

    Here's an example condition,

    If you need further assistance about this, feel free to let us know.

    Regards!