What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    help...all my forms are disabled!!

    Asked by on August 12, 2010 at 06:44 PM

    I experimented with using HTTPS for a form and quickly exceeded my SSL limit.  Yet I didn't predict that this would disable my HTTP forms!  It should really only disable them when I use HTTPS.  Now, I desperately need to be enabled fast...help!

    Bug #2:  I tried to upgrade to premium, so I can call your support line for this issue.  However, the button on the pricing page does not do anything except return me to "my forms".  I managed to guess the URL and upgrade anyway, however, it looks like it takes a while for the upgrade to go through so I am still out of luck.

    Bug #3:  the first 2 times I submitted this form, it said, "the page you are looking for cannot be found on our servers".  Hopefully, it will go through this time...

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    JotForm Founder

    Answered by aytekin on August 13, 2010 at 01:32 AM

    Can you email us your username? I can reset your SSL counts. For some reason it is missing in the forum post. It looks like this is not your lucky day. :)