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  • Profile Image

    Old form submissions are present instead of newly transferred ones

    Asked by mebarry on January 13, 2015 at 08:27 AM

    Hello,

     

    I have a multi page form in which name and email address are entered on the first form and the rest of the registration is on the second form.  The last submission that I entered as a test is showing up on the form on the second page.  I have done a complete reset of my chrome browser and it is still showing like that.

     

    My form was not doing this last night.  The only change that I made this AM was to change the autoresponder "Lock data table" button.  I changed that to unlock this AM.

     

    Thank you.

     

    Page URL:
    http://form.jotformpro.com/form/43507582506961?

    primary name table hello and new submissions old entry
  • Profile Image

    Answered by Sean on January 13, 2015 at 09:53 AM

    Hi 

    Sorry to hear that you are having this problem with your form and I am more than happy to help out. I am not exactly clear as to what it is you are experiencing with the form. Can you spare some more details to clarify. Looking forward to your response. I hope to hear from you soon.


    Cheers!
    Sean

  • Profile Image

    Answered by mebarry on January 13, 2015 at 12:55 PM

    Hello,

     

    If I open the registration page http://form.jotformpro.com/form/43507582506961, I type in my name and email address.  When I hit submit, that takes me to the second page of my form (http://form.jotformpro.com/form/43474852450962?), where my name and email address are already filled in based on the URL in my "thank you page' from my first form.  When I hit 'proceed to registration', I see the entry of a submission that I entered at 8:01 this morning.  It's possible that someone may be using the same computer to enter multiple registrations, but this seems to have saved my session id somehow.  It was not doing this last night when I was testing it.  And the only change i made this AM was to change the "Lock data table" button in the autoresponder.  Since that was the only change i made, I am going to delete the autoresponder email and recreate it and see if that helps.

     

  • Profile Image

    Answered by Sean on January 13, 2015 at 02:39 PM

    Hi

    Thank you for clarifying the issue. I did some test on your form and everything seems to be in order. I was not able to replicate the issue.

    Here are the two test I did.

    and...

    All the fields were updated appropriately without an issue. This can possibly be a cache problem. You can try clearing the cache for the browser or try another browser to see if the issue remains. I will await your feedback.


    Cheers!
    Sean

     

  • Profile Image

    Answered by mebarry on January 14, 2015 at 08:15 AM

    Hi Sean,


    Can you try again using the same email address but a different name and let me know what happens.

     

    It's possible a husband/wife may share an email address, but each want to register separately.

     

    Thanks

    Mary Ellen

  • Profile Image
    JotForm Support

    Answered by KadeJM on January 14, 2015 at 11:42 AM

    I checked this furthermore using one of the same email addresses Sean had used at first then changed it to see what would happen if a different name got used.

    When I changed it in the second test it didn't work because of the original being used via the same email. As far as I know the only way to reset that would be to delete the original so that  the new one can be used with the updated information if related.

    The only other way to allow two to be used at the same time would be to use two different fields for the name and|or email otherwise it won't work. This is why the old one is retained.

    You can view this in comparison for both in my Examples A & B below.

     

    Example A:

     

    Example B:

     

     

     

  • Profile Image

    Answered by mebarry on January 14, 2015 at 12:57 PM

    This is really strange because this was not happening on this form until yesterday morning.  So, I must have inadvertently changed something in the form that caused this.


    I'm also not sure I understand how you are saying to fix it or to work around it.  I already do have separate fields for name and email address, correct?

  • Profile Image
    JotForm Support

    Answered by KadeJM on January 14, 2015 at 02:31 PM

    Was it? Hmm, I do apologize about any confusion then if that's the case.

    I'd like to point out that if you're unsure of any changes you've made to your jotform we do have the Form Revision History that keeps track of your edits if any allowing you to revert it if needed. So you may want to check that out to double check.

    I think its happening because the parameters used are recognizing the previous one thinking it's the existing instead of a new separate submission which is what actually would be better. In my above test it was sticking to the old since the new had the same email address which is what I meant by that.

    Have you tried manually editing it to see if the same issue reoccurs to update it?

    What I meant by trying to work around that problem was that you would need two of the same field so that it keeps that information separate such as Two Name Fields and Two Emails in this case although that's more work especially if it's not really used and so it's only a thought for now. 

  • Profile Image

    Answered by mebarry on January 14, 2015 at 03:41 PM

    okay, this is really strange.  I just tried it again, and it's not doing it now.  I have not made any changes to the form today.

  • Profile Image

    Answered by raul on January 14, 2015 at 05:13 PM

    I've cleared your form's cache to see if it helps to prevent this issue from happening again.

    Let us know if the issue shows up again.
    Thank you.