Thank you page: Custom URL goes to page not found

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    tntnutritioncoach
    Asked on January 13, 2015 at 08:45 AM

    Hello,

    I have a page on my wordpress site that serves as a login bridge with another 3rd party nutrition software I use. I'm trying to redirect users to this page once the form & paypal payment (via jotform) has been completed however the URL keeps going to a "page not found" and the URL ends up have a bunch of "%" after it. The landing page that automatically integrates with my 3rd party software is below (it is the designated page which contains my plugin integration)

    http://www.tntnutrition.org/tnt-fitness-group-nutrition/

    I'm familiar with your forms and have used them before with Paypal, I have a feeling the plugin for this login bridge is creating problems however I figured I'd check with you just in case :)

     

    Shelby

  • Profile Image
    Jan
    Answered on January 13, 2015 at 10:40 AM

    Hello,

    I can see that you've already set up the thank you page using the custom URL. I cloned your form, removed the PayPal field and submitted the form. It goes to the custom URL but it says, 404 error page cannot be found. But when I checked the website you posted here in the forum, it goes to the correct page. Here's what I discovered.

    Custom URL on the form: http://www.tntnutrition.org/tnt-fitness-group-nutrition

    Correct URL: http://www.tntnutrition.org/tnt-fitness-group-nutrition/

    The difference is the "/" forward slash at the end of the URL.

    Hope his helps. Thank you.