What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Thank you page: Custom URL goes to page not found

    Asked by tntnutritioncoach on January 13, 2015 at 08:45 AM

    Hello,

    I have a page on my wordpress site that serves as a login bridge with another 3rd party nutrition software I use. I'm trying to redirect users to this page once the form & paypal payment (via jotform) has been completed however the URL keeps going to a "page not found" and the URL ends up have a bunch of "%" after it. The landing page that automatically integrates with my 3rd party software is below (it is the designated page which contains my plugin integration)

    http://www.tntnutrition.org/tnt-fitness-group-nutrition/

    I'm familiar with your forms and have used them before with Paypal, I have a feeling the plugin for this login bridge is creating problems however I figured I'd check with you just in case :)

     

    Shelby

    Page URL:
    http://www.tntnutrition.org/tnt-nutrition-group-program-about/

    custom url thank you page re-direct paypal custom thank you
  • Profile Image
    JotForm Support

    Answered by Jan on January 13, 2015 at 10:40 AM

    Hello,

    I can see that you've already set up the thank you page using the custom URL. I cloned your form, removed the PayPal field and submitted the form. It goes to the custom URL but it says, 404 error page cannot be found. But when I checked the website you posted here in the forum, it goes to the correct page. Here's what I discovered.

    Custom URL on the form: http://www.tntnutrition.org/tnt-fitness-group-nutrition

    Correct URL: http://www.tntnutrition.org/tnt-fitness-group-nutrition/

    The difference is the "/" forward slash at the end of the URL.

    Hope his helps. Thank you.