What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downloading PDF Issues

    Asked by skellyer on January 13, 2015 at 08:51 AM


    I am having issues being able to download the form into PDF. I clicked on the PDF icon, and nothing happened. I was not able to open my forms and submissions into a PDF form and was not able to download them either. I tried to use my other submissions and see if I encountered similar issues, and yes. All of my submissions are experiencing similar issues. I tried logging out and log back in and it still have the same issues. Hopefully you will be able to fix the issues.


    Thank you,

    - Joanne

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    Answered by Sean on January 13, 2015 at 10:13 AM


    Thank your for contacting us for support. I did some checks on the PDF reports and everything seems to be in order. It appears that you are experiencing some cache issues with your browser. You can try clearing your browser cache to see if that will help. 

    I hope this helps and feel free to contact us if you need further support.