What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The "get pdf" button is not working

    Asked by RitzyCharters on January 13, 2015 at 09:05 AM

    Hi, when I see the submissions of a form and press "get pdf" it does nothing at all... it doesn't shows the dialog to download it.. please check. Thanks

    Submissions check thanks all
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    Answered by Carina on January 13, 2015 at 10:22 AM

    Is it on a specific form? I tested it and managed to make a download so I believe it is not connected with your account.
    Are you experiencing this situation with more than one browser? Please try clearing your browser's cache to see if it solves.

    Let us know if the problem persists.

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    Answered by RitzyCharters on January 13, 2015 at 11:44 AM

    Hi Carina, thanks for your quick reply. It is working now for every form in all browser. Don't know what happened, I saw someone else with the same problem than me reporting at a similar time today. No idea but it is working now :)

  • Profile Image

    Answered by Carina on January 13, 2015 at 12:09 PM

    Thank you for your update. I'm glad everything is working now. 

    If you need further support please let us know.