The "get pdf" button is not working

  • Profile Image
    RitzyCharters
    Asked on January 13, 2015 at 09:05 AM

    Hi, when I see the submissions of a form and press "get pdf" it does nothing at all... it doesn't shows the dialog to download it.. please check. Thanks

  • Profile Image
    Carina
    Answered on January 13, 2015 at 10:22 AM

    Is it on a specific form? I tested it and managed to make a download so I believe it is not connected with your account.
    Are you experiencing this situation with more than one browser? Please try clearing your browser's cache to see if it solves.

    Let us know if the problem persists.

  • Profile Image
    RitzyCharters
    Answered on January 13, 2015 at 11:44 AM

    Hi Carina, thanks for your quick reply. It is working now for every form in all browser. Don't know what happened, I saw someone else with the same problem than me reporting at a similar time today. No idea but it is working now :)

  • Profile Image
    Carina
    Answered on January 13, 2015 at 12:09 PM

    Thank you for your update. I'm glad everything is working now. 

    If you need further support please let us know.