What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Get PDF button is not working

    Asked by tkalberg on January 13, 2015 at 09:31 AM

    Yesterday Get PDF worked fine. Today it doesn't.

    Page URL:
    http://www.jotform.com/submissions/40014619802143

    pdf get pdf download pdf pdf submissions download submissions
  • Profile Image

    Answered by tkalberg on January 13, 2015 at 09:33 AM

    Sorry for the duplicate thread. I thought this one was going directly to JotForm support.

     

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    JotForm Support

    Answered by Jan on January 13, 2015 at 11:07 AM

    Hi,

    I tried downloading PDF submissions and it was successful. It is working properly on my end. Can you please try these steps:

    1. Log out from JotForm.

    2. Clear you browser cache

    3. Close and reopen your browser.

    4. Log back in to JotForm.

    5. Test if you can now download the PDFs.

    Please try to check it as well on another browser, if any.

    If it is still the same, please get back to us so we can further investigate. 

    Thank you.

  • Profile Image

    Answered by tkalberg on January 13, 2015 at 11:39 AM

    It's working now. Thanks.

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    JotForm Support

    Answered by Jan on January 13, 2015 at 11:53 AM

    Glad to hear that it is working now on your end. You're welcome. Let us know if you need any help.

    Thank you!

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    Answered by RxPrints on October 05, 2015 at 04:36 PM

    Hi,

    I tried this wilh Safari, Chrome and Firefox.. I need help as we use this every day in our business and needing 2 forms today and cannot get them as pdfs?? Please help
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    JotForm Support

    Answered by jonathan on October 05, 2015 at 05:38 PM

    @ RxPrints

    I will attend to your issue on separate thread here http://www.jotform.com/answers/676748

    Thanks.