Get PDF button is not working

  • tkalberg
    Asked on January 13, 2015 at 9:31 AM

    Yesterday Get PDF worked fine. Today it doesn't.

    Page URL: http://www.jotform.com/submissions/40014619802143
  • tkalberg
    Replied on January 13, 2015 at 9:33 AM

    Sorry for the duplicate thread. I thought this one was going directly to JotForm support.

     

  • Jan
    Replied on January 13, 2015 at 11:07 AM

    Hi,

    I tried downloading PDF submissions and it was successful. It is working properly on my end. Can you please try these steps:

    1. Log out from JotForm.

    2. Clear you browser cache

    3. Close and reopen your browser.

    4. Log back in to JotForm.

    5. Test if you can now download the PDFs.

    Please try to check it as well on another browser, if any.

    If it is still the same, please get back to us so we can further investigate. 

    Thank you.

  • tkalberg
    Replied on January 13, 2015 at 11:39 AM

    It's working now. Thanks.

  • Jan
    Replied on January 13, 2015 at 11:53 AM

    Glad to hear that it is working now on your end. You're welcome. Let us know if you need any help.

    Thank you!

  • RxPrints
    Replied on October 5, 2015 at 4:36 PM

    Hi,

    I tried this wilh Safari, Chrome and Firefox.. I need help as we use this every day in our business and needing 2 forms today and cannot get them as pdfs?? Please help
  • jonathan
    Replied on October 5, 2015 at 5:38 PM

    @ RxPrints

    I will attend to your issue on separate thread here http://www.jotform.com/answers/676748

    Thanks.