What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I switch my account from SSL to not SSL?

    Asked by spencersmom98 on January 13, 2015 at 10:39 AM

    I just signed up for JotForm a few days ago. I'm supposed to have 170 submissions, but our account is being disabled after 9 SSL submissions? How do I change the account from SSL submissions to NON-SSL submissions, so we can use the rest of our submissions? 

    Page URL:
    http://www.pastrescuestl.com/contact-info-adoption-forms.html

    my account Submissions JotForm ssl submissions non-ssl
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    JotForm Support

    Answered by Kiran on January 13, 2015 at 12:07 PM

    I see that your website is embedded with a secured JotForm. You'll need to disable the option Secure Form in the Embed Form wizard and make sure that the JotForm URL starts with http://form...

    Now, embed your form on your website again. I'm resetting the SSL submission counter for you and activating your account so that you can receive the submissions further. Please be noted that this can be done only once per account.

    Thank you!!

  • Profile Image

    Answered by spencersmom98 on January 15, 2015 at 04:23 PM

    Ok- I disabled the secure form option, and we're still having issues saying that we are over our limit for submissions?

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    JotForm Support

    Answered by Kiran on January 15, 2015 at 04:33 PM

    Okay. I see that the JotForms are embedded on your webpage without SSL now. But I think in the meantime you should have received some SSL submissions which might cause the issue. I've taken care of this and you should be able receive submissions normally.

    Thank you!

  • Profile Image

    Answered by spencersmom98 on January 15, 2015 at 04:39 PM

    Thank you! 

     

  • Profile Image

    Answered by spencersmom98 on January 16, 2015 at 09:36 AM

    Still having issues with the form. I don't know what's going on? We've disabled the SSL form. But it still says we are over quota? Very frustrating!

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    JotForm Support

    Answered by Kiran on January 16, 2015 at 10:24 AM

    I am sorry to know that. However, I don't see any new SSL submissions since my last reset. Please recollect if any of your JotForms are shared using SSL other than on your website. I've reset the SSL counter to zero now from the last reset number. Please check and let us know if the issue still persists. We will be happy to look into this further.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Kiran on January 16, 2015 at 10:25 AM

    I am sorry to know that. However, I don't see any new SSL submissions since my last reset. Please recollect if any of your JotForms are shared using SSL other than on your website. I've reset the SSL counter to zero now from the last reset number. Please check and let us know if the issue still persists. We will be happy to look into this further.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Kiran on January 16, 2015 at 10:25 AM

    I am sorry to know that. However, I don't see any new SSL submissions since my last reset. Please recollect if any of your JotForms are shared using SSL other than on your website. I've reset the SSL counter to zero now from the last reset number. Please check and let us know if the issue still persists. We will be happy to look into this further.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Kiran on January 16, 2015 at 10:25 AM

    I am sorry to know that. However, I don't see any new SSL submissions since my last reset. Please recollect if any of your JotForms are shared using SSL other than on your website. I've reset the SSL counter to zero now from the last reset number. Please check and let us know if the issue still persists. We will be happy to look into this further.

    Thanks!