What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Company Spam filter is blocking Jotforms

    Asked by ccureslife on January 13, 2015 at 12:35 PM

    Recently our University upgraded its spam filter and now we aren't receiving any email notifications. They aren't even showing up in our spam accounts. They are just flat out not reaching us at all. The IT department said they can add Jotforms to the whitelist but it doesn't help because we use various sender emails that don't show up as Jotforms. What should be added to the whitelist so emails can get through?

    spam filter email notifications whitelist
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 13, 2015 at 01:36 PM

    Hi,

    Thanks for reporting.

    I have checked your sender email and recipient email from the bounce list and they aren't there. Checking from our server logs, they seemed to be delivered normally. Check the screenshot below.

    You can also check this email status on your account under Email History. Guide: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Here are the IPs and domains that needs to be white listed if necessary, https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Let us know if you need any further assistance. Thank you!