What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are you having problems with uploads?

    Asked by Mark on January 13, 2015 at 02:56 PM

    I am in WA USA and I seem to be having problems uploading multiple files for the very first time.

     

    I remoted in to my machine at home to test and I am having the same issue.

    Please advise if there is a problem.

     

    Thanks!

     

    M.

    uploads upload form
  • Profile Image

    Answered by snaplash on January 13, 2015 at 03:25 PM

    http://hanky.businesscatalyst.com/

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    JotForm Support

    Answered by Mike on January 13, 2015 at 04:30 PM

    Thank you for contacting us.

    The form uploads seems to be fine at the moment. I was able to attach several files without any issues.

    If the issue still persists, what are the file sizes you use?

  • Profile Image

    Answered by snaplash on January 13, 2015 at 04:40 PM

    I'm still having the issue.

     

    I am uploading 12 x .pngs at once, and I have upload the exact same files hundreds of times with no problems.

    I am doing this to test my backend system and none of the files are over 2mb and most are under 1.

     

    It keeps failing for some reason, both at home and at work.

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    JotForm Support

    Answered by EltonCris on January 13, 2015 at 06:01 PM

    Hi,

    Thanks for your reply.

    Like Mike, everything seems working normally on my side.

    Here's a 30 seconds screen cast while uploading with your form. https://shots.jotform.com/elton/Screencast_06-56_14-01-2015.mp4

    Result:

    I have cleared your form cache here. Would you mind checking it again this time? You may want to check it with different browsers too if you have any.

    Let us know how it goes. Thanks and apologies for the inconveniences caused.