What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form disabled due to auto suspended JotForm

    Asked by geranbaha on January 13, 2015 at 04:13 PM

    on preview it says my form is disabled, even though when I go to preferences it shows it is enabled. I just want to make the background of my form White, and I tried using the new design/theme option but did not work and now I have this Disable Form issue

    disable form preview form is disabled suspended auto suspended phisher
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    Answered by Ben on January 13, 2015 at 05:27 PM

    Hi,

    I took a look at your website and I can see what has happened.

    The reason that the jotform is disabled is that your jotform is set for English Language while Persian is used instead.

    To resolve this please set your jotform up with the correct language and remove the ones for English Language (or add them with English language) and our anti-phishing system will no longer be blocking your jotform.

    I would suggest taking a look at this thread: Why jotfoms in Arabic and French language get suspended?

    Do let us know if your account is still blocked even after the change has been made.

    Best Regards,
    Ben

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    Answered by geranbaha on January 13, 2015 at 06:35 PM

    does it mean i have to make the form in English and then translate into the other language that I want?

  • Profile Image

    Answered by geranbaha on January 13, 2015 at 06:58 PM

    I made a new form "Testing" and I followed the linked you sent me but it is still saying disabled

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    JotForm Support

    Answered by jonathan on January 13, 2015 at 09:05 PM

    Hi,

    Your account was auto suspended by the Phishing filter due to the suspected form http://www.jotform.us/form/50126736571151

     

    I manually checked the account and form for any phishing related activity but I did not find anything. 

    I have now reinstated the account and form. You should now be able to use them again when logged in at http://www.jotform.com/login

     

    Let us know if there are still issue.

    Thanks.