Can we switch off the bounce list feature?

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    olivierlevy
    Asked on January 13, 2015 at 05:37 PM

    Can we switch off this stupid feature?



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

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    Shadae
    Answered on January 13, 2015 at 07:07 PM

    Hi olivierlevy,

    I do apologize, I do not completely understand your request.

    Would you like to remove the option of a bounce list? If that is the case, that is not possible. An email is added to the bounce list whenever there is an issue with communicating with the email address provided.

    After a number of failed attempts (bounce emails), it enables our systems to stop sending out emails to that email address. This ensure that we are not sending out emails to deactivated email addresses, or email addresses that may have a block from receiving our emails. As well as it ensures that our servers are not flooded with bounce email notifications.

    I do apologize if I misunderstood your request, if that is the case, please provide us with more information so that we can assist you better.

    Thank you.

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    olivierlevy
    Answered on January 14, 2015 at 12:40 PM

    Shadea,

    Your company told me that email olivier@blog-ecommerce.com was in the blocked list, and that is why form ID = 43345463712958 was not sending email to toutlemonde@shopping-flux.com (see email list of this form). Evend if I do not understand the correlation, I expected it to works again when you told me olivier@blog-ecommerce.com has been removed from the "blocked list".

     

    1. It still doesn't work

    2. toutlemonde@shopping-flux.com is not is the bloked list

    3. You are saying that you can not turn off for us the bounce list feature, which is a lie, as I manage also a software company.

     

    So what? Should I keep paying you?

    Olivier

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    Ben
    Answered on January 14, 2015 at 01:20 PM

    Hi Olivier,

    I apologize for the confusion. The list is called "bounce list". The reason why it exists is because servers send notifications one to another.

    For example.

    Email gets send, but the account name was wrong, lets say that it was missing a dot in the email:

    emailaccount@someserver.com and it should have been email.account@someserver.com

    Now the bounce notification by a mailer deamon is sent back to the sender to notify them that something is wrong and that the email account does not exist on the server.

    Now if you have sent an email from your inbox you would get that notification and be able to see that there was a dot missing and simple correction and re-sending would allow you to get that email delivered.

    This is what our list is there for. Instead of just ignoring the errors sent back to us, we capture them, so that we can assist you with resolution of the same issue.

    You can see here: https://en.wikipedia.org/wiki/Bounce_message that there are many names for the errors that can be received as a response from your email server and the best (simplest) way to call it is bounce and as such is used everywhere.

    1. It still doesn't work

    Please take a look at the email logs, you will see that the emails are being sent. They might end up in spam / bulk / trash folders, which you would need to check your webmail account, as well as any email clients that you use since they all have their own folders and each of them could be sending them there.

    2. toutlemonde@shopping-flux.com is not is the bloked list

    No, it is not on our bounce list, I have just checked. Based on the logs, as mentioned above, we sent all emails and did not get any notice of the failure, indicating what I wrote above about the spam / bulk / trash folders.

    3. You are saying that you can not turn off for us the bounce list feature, which is a lie, as I manage also a software company.

    Yes, you are right, everything can be turned on or off, however this list allows us to capture errors that would otherwise be sent, but not be possible to be seen, not allowing us to help you to be satisfied while using jotforms.

    Do let us know if you have any further questions and we would be happy to answer them.

    Best Regards,
    Ben

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    olivierlevy
    Answered on January 15, 2015 at 10:45 AM

    Ben,

     

    nothing on the spam/trash. I've already checked and double-check.

     

    And I make a test again, and it still doesnt work.

    What's wrong?

  • Profile Image
    Shadae
    Answered on January 15, 2015 at 11:43 AM

    Hi olivierlevy,

    I do apologize that you are not seeing the emails in your Junk/Spam/Bulk folder. If you are using an email client, we would advise for your to check those folders using your webmail.

    If you are still not seeing the emails, it could be that your email provider is blocking emails being sent from us. To resolve that issue you would need to WhiteList JotMails IP addresses.

    Whitelisting JotMails IP Addresses

    I hope this helps, please inform us if you are still experiencing an issue.