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  • Profile Image

    My embedded jotform does not stay to length on website.

    Asked by Clubforms02 on January 13, 2015 at 06:18 PM

    I have embedded this form several times, making sure that it is stretched out until the borders are gone.  After I save and embed, I go to the our sebsite:  thetristateatvclub.com and check it and it is fine.  Then a few minutes later I get a call that they submit/payment buttons are not there for them to submit.  Sure enough, I go back into our website and it is shortened so that the buttons are not there.  Please help me with this problem.  I need to have my customers be able to finish the form and submit it.  It leaves a lot of incomplete registrations as it is.  Attached are print screens of my website version and the Jotform version.

     

     

    Page URL:
    www.thetristateatvclub.com

    Screenshot
    length iframe height
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    JotForm Support

    Answered by jonathan on January 13, 2015 at 07:52 PM

    Hi,

    I was able to see this problem when I checked the embedded jotform http://www.jotform.us/form/41970443354152 on your website.

     

    I think the div container in your website page where you have embedded the form was overriding the iframe height of the embedded jotform. 

     

     

    The iframe embed code height is suppose to be 4013px

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//www.jotform.us/form/41970443354152" frameborder="0" style="width:100%; height:4013px; border:none;" scrolling="no"></iframe>

     

    but that is being lessened by the div height.

    Try adjusting the height of div where you have place the form and make sure it doesn't override the real height of the form iframe.

    Let us know if this work or not..

    Thanks.