What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Can I get Files Through JotForm

    Asked by ArcelinoMonteiro on January 13, 2015 at 08:18 PM
    3. How can configure it so that I can receive all the files that my clients send me via my JotForm form?
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    Answered by Shadae on January 13, 2015 at 10:06 PM

    Hi Arcelino,

    You can add a file upload field to your form to allow your users to upload files to your form. This can be found under Form Tools in the form builder.

    You can also enable your field to allow multiple file uploads. My selecting the upload field and turning on the "Allow Multiple" option on the toolbar.

    Please see these guides on: How To Change the Upload Size Limit and Change Upload Field Allowed File Types

    I hope this helps, please inform us if you need further assistance. 

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    Answered by ArcelinoMonteiro on January 14, 2015 at 09:20 PM

    Good morning dear Shadae,

    Thank you for your prompt reply! I really appreciate it.

    I do apologise, but I think I wasn't clear enough. My question was how can I configure JotForm so that I can receive all the files that my clients send me via the file upload feature in my email? Do I need to configure it?

    Arcelino Rodrigues Monteiro


    Technical Translator | Reviser| Quality Checker

    (English | Spanish | Italian | French | Portuguese BR  =  Portuguese EU)

    Tel: (+351) 91 90 666 27 (Portugal)

    Skype: arcelinorodriguesmonteiro

    Pta. Dr. Afonso Vilela, nº7, 1º Dto.

    2560-293 Torres Vedras, PORTUGAL

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    JotForm Support

    Answered by jonathan on January 14, 2015 at 09:55 PM


    There are 2 immediate ways you can get/download the uploaded files in your jotform submission.

    #1 In your jotform View Submissions page, you can see all the submission data.

    The link for the uploaded file will be there also. 


    #2 In the Notification Email that you received on form submission, the link to the uploaded file will be on the email message also.


    You can also use the JotForm File Downloader App to download all uploaded file submissions from your form to your computer.

     it is a console script but it works all the time.

    Hope this help. Inform us if you need further help.