Unable To Receive Email Notifications From Form

  • EMFL
    Asked on January 13, 2015 at 9:05 PM
    Also the email notification to us, does not work when a payment is made through Worldpay. How do we get the email notifications to work?
  • Charlie
    Replied on January 13, 2015 at 9:21 PM

    Hi,

    I've checked your form and I see that you are missing a couple of fields in your Emails setting.

    Unable To Receive Email Notifications From Form Image 1 Screenshot 20

     

    Leaving the "Sender Name" and the "Sender Email" will cause problems to not receive email notifications from your end.

    I would like to suggest that you check this guide to avoid future problems: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please do fill out the missing fields and test your form by making a submission and see if you're able to receive notifications.

    Thank you.