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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive email notifications

    Asked by Stephane Leite  on January 14, 2015 at 06:57 AM

    Hello,

     

    I am experiencing some problems receiving the form I made. I have configured 'Sender e-mail: noreply@jorform.com' and my email leitestephane@gmail.com as the receiver. I have read a lot of support pages and I can't seem to solve this.

    I also tried with another e-mail account I have to receive the e-mail but I was unsuccessful.

     

    Can you help me find out what is wrong?

     

    Thank you,

    Stéphane Leite

    Page URL:
    http://form.jotformeu.com/form/50124624398354

    Screenshot
    sender email notifications email notifications unable to receive
  • Profile Image
    JotForm Support

    Answered by Jan on January 14, 2015 at 11:16 AM

    Hello,

    I can see that your email is not on the bounce list and your forms are active. I found out that you are using a guest account here in JotForm. Please try to sign up for a free account.

    The screenshot that you posted shows that the notifications settings are configured correctly.

     

    It also shows on our mail logs that the submissions went on successfully.

    [2015-01-14 10:28:24] Submission #297058504791144543 Form #50124624398354 SENT to leitestephane@gmail.com from noreply@formresponse.com via AMAZONSES [2015-01-14 06:37:15] SENT to leitestephane@gmail.com from noreply@jotform.com via AMAZONSES [2015-01-14 06:22:59] SENT to leitestephane@gmail.com from noreply@jotform.com via AMAZONSES [2015-01-13 19:16:31] Submission #297003790042372117 Form #50127226163345 SENT to leitestephane@gmail.com from noreply@jotform.com via AMAZONSES

     

    Please check your spam folder, it is possible that the notifications went there.

    Hope this helps. Thank you.