- Stephane LeiteAsked on January 14, 2015 at 06:57 AM
I am experiencing some problems receiving the form I made. I have configured 'Sender e-mail: firstname.lastname@example.org' and my email email@example.com as the receiver. I have read a lot of support pages and I can't seem to solve this.
I also tried with another e-mail account I have to receive the e-mail but I was unsuccessful.
Can you help me find out what is wrong?
- JotForm SupportJanAnswered on January 14, 2015 at 11:16 AM
I can see that your email is not on the bounce list and your forms are active. I found out that you are using a guest account here in JotForm. Please try to sign up for a free account.
The screenshot that you posted shows that the notifications settings are configured correctly.
It also shows on our mail logs that the submissions went on successfully.
[2015-01-14 10:28:24] Submission #297058504791144543 Form #50124624398354 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES [2015-01-14 06:37:15] SENT to firstname.lastname@example.org from email@example.com via AMAZONSES [2015-01-14 06:22:59] SENT to firstname.lastname@example.org from email@example.com via AMAZONSES [2015-01-13 19:16:31] Submission #297003790042372117 Form #50127226163345 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES
Please check your spam folder, it is possible that the notifications went there.
Hope this helps. Thank you.