Unable to receive email notifications

  • Profile Image
    Stephane Leite 
    Asked on January 14, 2015 at 06:57 AM

    Hello,

     

    I am experiencing some problems receiving the form I made. I have configured 'Sender e-mail: noreply@jorform.com' and my email leitestephane@gmail.com as the receiver. I have read a lot of support pages and I can't seem to solve this.

    I also tried with another e-mail account I have to receive the e-mail but I was unsuccessful.

     

    Can you help me find out what is wrong?

     

    Thank you,

    Stéphane Leite

  • Profile Image
    Jan
    Answered on January 14, 2015 at 11:16 AM

    Hello,

    I can see that your email is not on the bounce list and your forms are active. I found out that you are using a guest account here in JotForm. Please try to sign up for a free account.

    The screenshot that you posted shows that the notifications settings are configured correctly.

     

    It also shows on our mail logs that the submissions went on successfully.

    [2015-01-14 10:28:24] Submission #297058504791144543 Form #50124624398354 SENT to leitestephane@gmail.com from noreply@formresponse.com via AMAZONSES [2015-01-14 06:37:15] SENT to leitestephane@gmail.com from noreply@jotform.com via AMAZONSES [2015-01-14 06:22:59] SENT to leitestephane@gmail.com from noreply@jotform.com via AMAZONSES [2015-01-13 19:16:31] Submission #297003790042372117 Form #50127226163345 SENT to leitestephane@gmail.com from noreply@jotform.com via AMAZONSES

     

    Please check your spam folder, it is possible that the notifications went there.

    Hope this helps. Thank you.