What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications are not being received

    Asked by wheatonparks on January 14, 2015 at 09:58 AM

    Emails to confirm and notify of form submissions are not being sent from our form. Submissions are being received and accessible when we login directly to Jotform.net.

    Page URL:
    http://www.jotform.us/form/13484206442

    Emails Submissions
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    Answered by Ben on January 14, 2015 at 12:29 PM

    Hi,

    I took a look at your jotform and it seems that you were sending emails through your own email. Can you please change it to noreply@jotform.com instead and see if you get the email notification to your inbox?

    Best Regards,
    Ben

  • Profile Image

    Answered by Trish on January 14, 2015 at 12:33 PM

    It worked yesterday. Why not today?

  • Profile Image

    Answered by Ben on January 14, 2015 at 01:38 PM

    Hi Trish,

    We can not see direct issue at hand, which is why I suggested switching to noreply@jotform.com instead. This would allow us to see if you are receiving the emails from there or not, suggesting that the issue is caused because the emails headers.

    If you are not receiving it in either case, that would give us further details and help us resolve this issue.

    Best Regards,
    Ben