What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why do the stars not come through the form into emails?

    Asked by jholsen on October 09, 2011 at 11:04 PM

    I tried to set up a feedback form using stars.  None of those survey fields come back in the noritication email,

    and when I logged in , the form also shows none of the stars at all, just white space everywhere.


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    JotForm Support

    Answered by liyam on October 09, 2011 at 11:57 PM


    I have just made a test submission and it seems to work alright.  Is it possible that the form was submitted without selecting any fields?  If you can confirm that you have selected some survey fields before making any submission, can you tell us the browser that you used?

    If you want to force the form users to select fields, you can edit your form and have the fields to be set as required.  This way, users will not skip the parts of your form when sending as it will alert them that they should fill up the specific parts that are set as required.

    Please let us know if you need further assistance.