What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    HI, users are seeing a blank screen after submitting. Can we fix?

    Asked by matthewmorgan on January 14, 2015 at 02:04 PM

    Users see a blank screen after submitting our form 'Employment Application'.  As a result, they are submitting the form 3-4 times before they see the acknowledgement email.\


    Is there a problem with the form settings?  Please let me know.






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    JotForm Support

    Answered by Kiran on January 14, 2015 at 04:43 PM

    I see that the thank you page is set to custom URL http://www.morganandyork.com/pages.php?pageid=14 which is displaying the following message after submitting the JotForm.

    Please verify this URL and correct if necessary to resolve the issue. If the issue still persists, please let us know. We will be happy to look into this issue further.