HI, users are seeing a blank screen after submitting. Can we fix?

  • Profile Image
    Asked on January 14, 2015 at 02:04 PM

    Users see a blank screen after submitting our form 'Employment Application'.  As a result, they are submitting the form 3-4 times before they see the acknowledgement email.\


    Is there a problem with the form settings?  Please let me know.






  • Profile Image
    Answered on January 14, 2015 at 04:43 PM

    I see that the thank you page is set to custom URL http://www.morganandyork.com/pages.php?pageid=14 which is displaying the following message after submitting the JotForm.

    Please verify this URL and correct if necessary to resolve the issue. If the issue still persists, please let us know. We will be happy to look into this issue further.