What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my subscription?

    Asked by missmissymissm on January 14, 2015 at 03:19 PM

    I attempted to downgrade my account to the free account once in December and another time today and it is still showing as a paid account? How do I change my subscription to a free account?

    Screenshot
    paid account my account
  • Profile Image
    JotForm Support

    Answered by Welvin on January 14, 2015 at 05:08 PM

    Hi,

    Your subscription is already cancelled upon checking our records. Your account is set to downgrade to our free plan on January 17th this year.

    Thanks

  • Profile Image

    Answered by missmissymissm on January 18, 2015 at 10:19 PM

    Thank you.

     

    Will I be charged anything further?

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    JotForm Support

    Answered by Welvin on January 19, 2015 at 03:22 AM

    No further charges will be taken from your card. Your subscription is already deactivated. But not unless you will re-upgrade again.

    Thanks