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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Urgent: conditional logic in Image Picker widget is not working

    Asked by stretchandstaple on January 14, 2015 at 04:19 PM

    Where it says if orientation is filled and thickness is filled show sizing.  This is not working in chrome or safari, and it has our whole order process shut down.  I tried deleting the condition and recreating it and it still isnt working

    Page URL:
    http://form.jotformpro.com/form/43285872808971?

    Screenshot
    conditional logic
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    Answered by stretchandstaple on January 14, 2015 at 04:29 PM

    It seems to be something wrong with the image picker widget, the orientation and portrait fields aren't even showing up on firefox now.
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    JotForm Support

    Answered by Welvin on January 14, 2015 at 05:46 PM

    Hi,

    Our apologies, but it's working fine here. I've tried viewing it using Google Chrome, Firefox and Safari, though I'm using Windows PC. Here's a screenshot:

    Try to clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache then clear your browser's cache too. Let us know if that resolves the issue or not.

    Thanks

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    Answered by stretchandstaple on January 14, 2015 at 06:28 PM

    I am also using a winows pc.  

     

    So I have cleared my forms cache and my browsers cache and I even re-embeded the form in my site, this was working fine for months and nothing has changed on the website. http://www.stretchandstaple.com/#!canvas-prints/c1fqx url for where problem is occurring although on my computers it is occurring from both this url and the native jotform one that I gave earlier. I have also had several customers call in with this same complaint and we have no new submissions today and we average several a day. 

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    JotForm Support

    Answered by Welvin on January 14, 2015 at 07:38 PM

    Let me submit this thread to our developers. They should be able to check what's causing this problem to happen. This could be a regional issue since it's working fine here.

    Just one thing you should check and I think, fix it, is the image URL's. You are using a secure form, therefore, you should also use a secure URL for your images. Otherwise, you will see a non-secure error message to the form.

    This would affect users from properly loading your form so that's important. Just change "http://i.imgur.com/2N9bj25.png" to "https://i.imgur.com/2N9bj25.png".

    Thanks

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    JotForm Support

    Answered by widgets on January 16, 2015 at 03:54 AM

    Hi, yes as my colleague said, avoid using unsecured resources under a secured page.

    This would lead to very big problem, sometimes the browser will block any unsecured content when loaded via secured page.

    Problems on the widget should be fixed now - when working with conditions.

    Also, could you try to follow the guide posted from here http://www.jotform.com/answers/496376. There is a post there that will guide you to use the iFrame embed type instead of the basic script embed type. Script embed is somehow buggy when it comes to secured page. Please try to convert using the iframe embed.

    After those, please let us know your findings. 

    Regards,
    Widget Team

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    Answered by stretchandstaple on January 16, 2015 at 02:28 PM

    It was iframe embeded but i dropped the script tags as well, the problem is with the conditional logic. I was able to get the sizing to show, but none of the rest of the conditional logic is working now.

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    Answered by stretchandstaple on January 16, 2015 at 03:25 PM

    I took the image picker widget out in this example http://form.jotformpro.com/form/50155672690962

    and the logic works, but in the forms with the image picker widget the logic doesn't work. 

    The problem is it is literally two days of work to reset all of those conditions, and I need the visuals to help people.

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    JotForm Support

    Answered by Mike on January 16, 2015 at 03:42 PM

    The form feels a bit slow, but conditions seems to be working.

    Can you please explain which conditions are not currently working properly?

    Thank you.

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    Answered by stretchandstaple on January 16, 2015 at 04:07 PM

    try it in firefox.

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    Answered by stretchandstaple on January 16, 2015 at 04:48 PM

    I cleared my cache and it seems to be working although the condition for showing sizing still isn't working, but it is just showing it which will work for now.

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    JotForm Support

    Answered by jonathan on January 16, 2015 at 05:54 PM

    Thank you for taking the time to update us.

    Contact us again anytime for any other assistance you need on JotForm.

    Thanks.