Widget Configurable list is always showing required error message

  • sales@rrrogal.com
    Asked on January 14, 2015 at 4:30 PM

    Hi,

    I have problem with Configurable list widget. I placed it in my form: http://form.jotformeu.com/form/43314431107341(to go straight to this widget please pick up "Everything settle just would like to place an order" option) and it was working till today.

    I get info from my customer that he can't pass through this widget.

    Fields for the wiget:
    *First name : text
    Nickname : text
    *Last name : text
    Number : number
    *Size : dropdown : XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL
    *Model : dropdown : Level 3, Level 2, Level 1, Kids Jersey
    *Quantity : number
    Comment : text

    I tried and he is right i get red info: "Są błędy na tej stronie. Popraw je przed kontynuowaniem" which means "There are mistakes. Correct them before continue"

    It doesn't matter if fields are required or not. 

    Strangest thing is that I can pass through in incognito mode of my browser.

    Any help with this issue?

    Regards
    Artur

    Jotform Thread 496252 Screenshot
    Page URL: http://form.jotformeu.com/form/43314431107341
  • sales@rrrogal.com
    Replied on January 14, 2015 at 5:21 PM

    Anyone?

  • jonathan
    Replied on January 14, 2015 at 6:37 PM

    Hi,

    We apologize for the delays. 

    I checked and test submitted your jotform http://www.jotformeu.com/form/43314431107341 but I could not replicate yet the mentioned issue.

    I was able to use the Configurable list widget

    Widget Configurable list is always showing required error message Image 1 Screenshot 30

     

    and then successfully submit the form

    Widget Configurable list is always showing required error message Image 2 Screenshot 41

     

     

    If you check the submission data of your form, you will see my test submission there.

    The *required field message is not a bug... it is just that you have set the configurable list as a required question.. so it needs to be complete answered (all columns) before the required message will go away.

    Please inform us if issue persist.

    Thanks.