Select language options not displaying correctly

  • oparatte
    Asked on January 14, 2015 at 4:59 PM
    I can't seem to display correctly the drop down list for the selection of the survey langues. All I see is a small grey triangle.
     
    Any ideas?
     
    Thank you very much in advance.
     
    Regards,
     
    Olivier
     
    http://form.jotformeu.com/form/50074482259356?

     

    Page URL: http://form.jotformeu.com/form/50074482259356?
  • jonathan
    Replied on January 14, 2015 at 6:06 PM

    Hi Olivier,

    I checked your jotform http://www.jotformeu.com/form/50074482259356 and I can see the Multi-language drop down option on it. I can select the flags for other languages

    Select language options not displaying correctly Image 1 Screenshot 30

     

    Select language options not displaying correctly Image 2 Screenshot 41

     

    Can you please retry again checking the form http://www.jotformeu.com/form/50074482259356

    Check if you can now see the language selection tool. 

    Try clearing your browsers cache also just to be sure it is just not a browser cache issue.

    Please let us know if issue persist.

    Thanks.

     

     

     

  • jonathan
    Replied on January 14, 2015 at 6:10 PM

    Addition:

    By the way, in the Language tool option, you had set it to 'show only flags' , so there is no text included in the list option.

    Select language options not displaying correctly Image 1 Screenshot 30

    Select language options not displaying correctly Image 2 Screenshot 41

     

    You can try the 1st option to show "Language and Flags" also to see the language text option.

     

    Thanks.

     

  • oparatte
    Replied on January 14, 2015 at 6:31 PM
    Dear Jonathan,
     
    Thank you for your reply. I have tried with various browsers (firefox and safari) and I have the same issue. A fried of mine tried and he as the problem too. I can see the flags only once I have selected a langage before that I can see only the small grey triangle. the problem is that it isn't very clear at the beginning for respondents that they can change the language.
     
    I have an other question: is it possible to send a like (or embed) the form in a specific langage (i.e send a link for the german version )
     
    Regards,
     
    Olivier

     

  • jonathan
    Replied on January 14, 2015 at 7:47 PM

    Hi,

    Please try this changes on your jotform http://www.jotformeu.com/form/50074482259356

    1. Set 'Language and Flag' as the option to view on the language tool

    Select language options not displaying correctly Image 1 Screenshot 40

     

    2. Optional: set to ON the Detect browser language option

    3. You can set German as the Default language by selecting it on the Option.

    Select language options not displaying correctly Image 2 Screenshot 51

     

    It should work like this afterwards

    Select language options not displaying correctly Image 3 Screenshot 62

     

    You can easily see now the language dropdown list tool, and it is set to German language.

    Please let us know if this still with not work for you.

    Thanks.

     

     

     

  • jonathan
    Replied on January 14, 2015 at 7:49 PM

    Here is my test form http://www.jotformpro.com/form/50137570924959

    You can test it on your browser. Update us if it doesn't work as intended.

    Thanks.

  • oparatte
    Replied on January 15, 2015 at 3:42 AM

    Hi Jonathan,

    Thank you very much for your help. it works fine know. For some reason changing the default langage to german and then back to english solve the issue.

    Regards,

    Olivier

  • Elton Support Team Lead
    Replied on January 15, 2015 at 10:43 AM

    Glad to hear it Olivier.

    Should you have any other questions or concerns, feel free to contact us again.

    Have a good day!

  • oparatte
    Replied on January 15, 2015 at 2:27 PM

    Hi,

    Actually I have a new issue with the transition now. For some reasons some of the translations (mostly the "Question #" ones") revert back to the original test (english) and I don't know why. What is stranger is that if I re-enter the translation on one (e.g. Question 1 become Frage 1 in german), this filed now displays correctly but the translation an other one (e.g. Question 6), that was previously fine is lost...

    I have tried resting the clearing browsers cache and using different ones (Safari and Firefox, I'm on a Mac)

    any ideas?

    Regards,

    Olivier