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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications when my form is submitted

    Asked by wirelesswizard on January 14, 2015 at 05:28 PM

    Hi Ben,

    You're welcome!

    I do need some more help.

    I'm trying to set-up my e-mail notifications again so I can receive my Jotfroms in my e-mail box to respond to. They seemed to have gotten changed.

    I had them pointing to form@bargaincellular.net

    If you can help me, I once again would truly appreciate.

  • Profile Image

    Answered by raul on January 14, 2015 at 06:41 PM

    I've checked your forms and noticed that the "Bargain Cellular Inquiry" form doesn't have an email notification configured in it and this is why you're not receiving any email notification when this form is submitted.

    Please create an email notification on this form and let us know if this fix the issue.
    Thank you.

  • Profile Image

    Answered by andy  on January 14, 2015 at 10:06 PM

    Hello Raul,

    I did try to create an e-mail notification with ( form@bargaincellular.net ) but it would not save.

    Maybe you can try it.

    Andy

  • Profile Image

    Answered by andy  on January 14, 2015 at 10:30 PM

    Hello Raul,

    I just added the information again to e-mail notifications and it seems to keep now.

    Can you please see if I did the settings right.

    Also, do I need to reinstall the scripts on my page?

    I appreciate your help,

    Andy

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 15, 2015 at 09:48 AM

    Hi Andy,

    You have indeed done the email configuration correctly. But I noticed you have created 2 notifications on Bargain Cellular Inquiry form. If you meant to create only one notification, you can delete the other one.

    Here's how:

    About your second question, you don't need to change your script embed code. It should update automatically since email notifications are saved in your form DB on the server not within the embedded form source code.

    Thanks!