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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to access my account

    Asked by Jon Hamilton on October 10, 2011 at 08:13 AM



    I have not been able to access my account for a few days now.  I thought it may have been a problem with my computer but wonder now if it is more serious than that.


    I am collecting information to organise a trip to Laos for a school (Discover College in Hong Kong)  and wonder if the nature of the data has caused you to flag my account?


    I know the jotform is being used by the parents as I am receiving the notifications, but I am worried because I cannot access the information now. 


    My account is educationalexcursions@gmail.com (but my new email address is admin@educational-excursions.com)


    I hope all is ok.  Please let me know what I need to do to get access again,



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    Answered by allanftd on October 10, 2011 at 08:28 AM

    Hi Jon,

    Thank you for your message. I do not see any problem with your JotForm account. I was also able to send a test submission using your form.

    If you're having difficulties logging in to your JotForm account, I have sent you a separate email message with instructions on how to reset your password. Use the username educationalexcursions . 

    Please let us know if you need further assistance. Thanks and have fun using JotForm!


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    Answered by educationalexcursions on October 12, 2011 at 09:36 AM

    Thank you so much!! What a relief.

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    JotForm Support

    Answered by mliz on October 12, 2011 at 10:01 AM

    I can see that you are now able to access your JotForm account. Glad to know everything was sorted out. If you have questions feel free to contact us.