- Jon HamiltonAsked on October 10, 2011 at 08:13 AM
I have not been able to access my account for a few days now. I thought it may have been a problem with my computer but wonder now if it is more serious than that.
I am collecting information to organise a trip to Laos for a school (Discover College in Hong Kong) and wonder if the nature of the data has caused you to flag my account?
I know the jotform is being used by the parents as I am receiving the notifications, but I am worried because I cannot access the information now.
My account is email@example.com (but my new email address is firstname.lastname@example.org)
I hope all is ok. Please let me know what I need to do to get access again,
- allanftdAnswered on October 10, 2011 at 08:28 AM
Thank you for your message. I do not see any problem with your JotForm account. I was also able to send a test submission using your form.
If you're having difficulties logging in to your JotForm account, I have sent you a separate email message with instructions on how to reset your password. Use the username educationalexcursions .
Please let us know if you need further assistance. Thanks and have fun using JotForm!
- educationalexcursionsAnswered on October 12, 2011 at 09:36 AM
Thank you so much!! What a relief.
- JotForm SupportmlizAnswered on October 12, 2011 at 10:01 AM
I can see that you are now able to access your JotForm account. Glad to know everything was sorted out. If you have questions feel free to contact us.