What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to integrate my form with Facebook

    Asked by smichael on January 14, 2015 at 06:08 PM

    my facebook pages do not appear in the dropdown list

    dropdown list facebook pages
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    Answered by raul on January 14, 2015 at 07:11 PM

    Are you referring to the facebook integration? You're unable to integrate your form with Facebook?

    If this is correct, could you please share more details about the issue? Are you receiving an error message? 

    I did a test on my side as was able to see my Facebook page without issues.

    Please try to clear your browser's cache to see if it helps.
    Thanks.

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    Answered by smichael on January 14, 2015 at 09:25 PM

    in the dropdown box I see 2 of my facebook pages but the other ones are not listed

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    JotForm Support

    Answered by Charlie on January 14, 2015 at 09:55 PM

    Hi,

    Have you successfully published the Facebook page where you want to integrate your forms? You might still be editing it or it was just recently published. Please check the page's setting and status if it is already active and can be easily viewed. Or another scenario is that the page is owned and created by another account and is shared to you as a sub-user, but this would be highly unlikely.

    Please do try to log out to your Facebook account and see if the pages are still there. After that try re-embedding the Form to Facebook using this guide: http://www.jotform.com/help/22-Adding-Form-to-Facebook-Pages 

    Let us know if this works.

    Kind regards.