Unable to integrate my form with Facebook

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    smichael
    Asked on January 14, 2015 at 06:08 PM

    my facebook pages do not appear in the dropdown list

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    raul
    Answered on January 14, 2015 at 07:11 PM

    Are you referring to the facebook integration? You're unable to integrate your form with Facebook?

    If this is correct, could you please share more details about the issue? Are you receiving an error message? 

    I did a test on my side as was able to see my Facebook page without issues.

    Please try to clear your browser's cache to see if it helps.
    Thanks.

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    smichael
    Answered on January 14, 2015 at 09:25 PM

    in the dropdown box I see 2 of my facebook pages but the other ones are not listed

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    Charlie
    Answered on January 14, 2015 at 09:55 PM

    Hi,

    Have you successfully published the Facebook page where you want to integrate your forms? You might still be editing it or it was just recently published. Please check the page's setting and status if it is already active and can be easily viewed. Or another scenario is that the page is owned and created by another account and is shared to you as a sub-user, but this would be highly unlikely.

    Please do try to log out to your Facebook account and see if the pages are still there. After that try re-embedding the Form to Facebook using this guide: http://www.jotform.com/help/22-Adding-Form-to-Facebook-Pages 

    Let us know if this works.

    Kind regards.