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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Accessing form in location such as China, Japan and Korea

    Asked by amhomelife on January 14, 2015 at 07:21 PM

    This is a very important form that is accessed from China, Japan, Korea, etc. and so it's crucial that they receive their "receipt acknowledgement" in a timely fashion and that we receive their information without crashing their computers.

    Can you investigate and see what the problem might be.

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    JotForm Support

    Answered by Welvin on January 14, 2015 at 08:19 PM

    Hi,

    Any form is accessible to any country. As for receiving the notification and autoresponder emails, they are sent right after the form is submitted. Most problems are caused by the receiving servers, sometimes they are validating our emails and eventually blocked from accessing the recipient's inbox. If receiving the email takes time to your end, then I would advise adding us to your server whitelist: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. 

    As for the autoresponder, if noreply@jotform.com and noreply@formresponse.com give your submitters a problem, especially if they are using a custom address, try adding your own address as the sender email. You can use either of the following methods:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Thanks