What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not Receiving Email Notifications From Form

    Asked by Jillian Stone on January 14, 2015 at 09:40 PM
    I also created a form for a client and though it appears to work, they are not receiving the notice that someone filled out their contact form.
  • Profile Image
    JotForm Support

    Answered by Charlie on January 14, 2015 at 10:04 PM


    Upon checking this link that you shared, http://www.greenvalleypm.com/contactus.html. I see that the form is associated to a different account, the account username jsstone. It would be better if you can log in to jsstone and request assistance for this issue. However, if you have access to it, you can check guide that we have on how to setup your email notifications to avoid or fix the problems: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    I hope this helps.

    Thank you.