What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Refund on upgrade

    Asked by nicojohnson36 on January 14, 2015 at 11:12 PM

    Hello,

    First of all, thanks for a great product. I'm writing because I updated to Premium four days ago, and just today decided I'd need the Economy package. Is it possible to remove the previous charge associated with the Premium upgrade and to only charge me for the Economy package? I only planned on having a paid subscription for a month at this time.

    Put another way – could you please cancel the charge for $9.95 and just charge me $16.73?

    Thanks,

    Nico

    Screenshot
    product Updated charge thanks
  • Profile Image

    Answered by nicojohnson36 on January 14, 2015 at 11:17 PM

    Nevermind, just realized this is done automatically. Got the email confirmation. Thank you!

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    JotForm Support

    Answered by Welvin on January 15, 2015 at 10:09 AM

    Hi Nico,

    Yes, our payment processor will do it automatically for as long as you choose to change your subscription rather than making a new payment.

    Please contact us again if you need further assistance.

    Thanks