Refund on upgrade

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    nicojohnson36
    Asked on January 14, 2015 at 11:12 PM

    Hello,

    First of all, thanks for a great product. I'm writing because I updated to Premium four days ago, and just today decided I'd need the Economy package. Is it possible to remove the previous charge associated with the Premium upgrade and to only charge me for the Economy package? I only planned on having a paid subscription for a month at this time.

    Put another way – could you please cancel the charge for $9.95 and just charge me $16.73?

    Thanks,

    Nico

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    nicojohnson36
    Answered on January 14, 2015 at 11:17 PM

    Nevermind, just realized this is done automatically. Got the email confirmation. Thank you!

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    Welvin
    Answered on January 15, 2015 at 10:09 AM

    Hi Nico,

    Yes, our payment processor will do it automatically for as long as you choose to change your subscription rather than making a new payment.

    Please contact us again if you need further assistance.

    Thanks