- estemerwaltAsked on January 15, 2015 at 09:12 AM
- JotForm SupportEltonCrisAnswered on January 15, 2015 at 11:11 AM
It's explained on this page under section 6: http://www.jotform.com/help/173-Understanding-Form-Errors
Form over quota - As explained on the error message, the form has passed it's allocated quota and cannot be used at the moment. This error appears on your form when you reached your submissions limit allocated for the month. The form will not be able to accept submissions any longer when you passed the submissions limit. It's either you wait until your submissions counter resets to zero which happens every first day of the following month or upgrade to any of the available paid plans to increase your submissions limits and enable all your forms right away. Every Jotform plan has its monthly submissions limit. See our pricing page for more details.
Let us know should you have further questions.
- MonicaAnswered on December 29, 2016 at 04:56 PM
Thank you for the quick response. Unfortunately, this answer does not apply to our issue.
Form has had ONLY one submission in the last several months.
I deleted the one submission, I cleared the cache. The over quota message appears when I click "preview" on the form I am editing.
2017 form is the one I am referring to.
Thanks for your additional guidance
- JotForm SupportEltonCrisAnswered on December 29, 2016 at 06:23 PM
You seem to be not the same person who initiated this thread so I have moved your question to a separate thread here https://www.jotform.com/answers/1021748. We'll be on it shortly.