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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multiple Image upload - cutting off rest of form after one image uploaded

    Asked by jackn22 on January 15, 2015 at 09:52 AM

    We're trying to allow customers to upload 4 images from the same form using the image upload preview widget. We've changed the height of the form to 5000px but as soon as you upload an image you lose the rest of the buttons to do it from. Any help would be appreciated!

    Page URL:
    http://www.printyourselfie.co.uk/store/p18/Package_1_-_2_x_A4_canvas%2<br/>C_1_x_A3_canvas%2C_1_x_10%22x8%22_photo_block.html

    height preview same form same
  • Profile Image

    Answered by Shadae on January 15, 2015 at 11:33 AM

    Hi jackn22,

    I was able to upload all four documents to your form. All elements of the form was still showing when the files were added. There is extra space at the end to indicate that the frame can be smaller.

    Please try to clear your browser cache and attempt to load the form once again.

    I hope this helps, please inform us if you need further assistance.

  • Profile Image

    Answered by jackn22 on January 16, 2015 at 05:30 AM

    Cleared cache and still facing problem, how long in PX would you recommend to make the form?

     

    Thanks

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    JotForm Support

    Answered by Welvin on January 16, 2015 at 06:46 AM

    5000px is too long. Use the original height. Is it a problem when using Mac OS or Windows PC or is it both?

    You could also try doing it this way to make it shorter: http://www.jotformpro.com/form/50152431156949.

    Thanks

  • Profile Image

    Answered by jackn22 on January 16, 2015 at 09:24 AM

    I've tried using long and short forms it just does the same every time. Had problems on both.

     

    Thanks

    Jack

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    Answered by Shadae on January 16, 2015 at 09:48 AM

    Hi Jack,

    Can you please provide us with the type of browser and the version of the browser that you are currently using.

    My test in the Chrome browser does not produce the same result that you are experiencing.

    We await your response. Thank you.