My form is not going to my email again

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    courtesycredit
    Asked on January 15, 2015 at 11:07 AM

     

    My form is not going to my email again

    CAN YOU PLEASE FIX THIS PROBLEM.... IT KEEPS HAPPENING AGAIN AND AGAIN. LAST TIME WAS A BOUNCE PROBLEM. 

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    Kiran
    Answered on January 15, 2015 at 12:02 PM

    I see that the notification emails are being sent without any issue.

    You can also view the email history right from your account by following the guide below :

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Also, I notice that you are using SMTP method to send the notifications. We request you to check the SMTP settings once from the Account settings and you can make changes if required.

    You can also set the sender email address to the JotForm default and check if the email notifications are being received.

    If the issue still persists, you may also try setting up Mandrill account and check if that works for you. You may refer to the guide How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address for help.

    Please get back to us if you have any other questions. We will be happy to help.

    Thanks!