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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to receive notification email

    Asked by houstonfinance on January 15, 2015 at 11:52 AM

    I have 2 forms with you. One goes to my email the other is not.

     

    please help me 

    Page URL:
    http://houstonfinance.com/Application5.html

    email email notifications notifications unable to receive
  • Profile Image
    JotForm Support

    Answered by Jan on January 15, 2015 at 12:52 PM

    Hello,

    Your email is not on the bounce list. I checked the email notifications and it shows that the settings are configured correctly.

    The mail logs show that the submissions were sent successfully.

    [2015-01-15 12:31:02] Submission #297152262660175410 Form #22375923945159 SENT to info@houstonfinance.net from noreply@jotform.com via AMAZONSES [2015-01-15 12:24:53] Submission #297151892942488774 Form #22375923945159 SENT to info@houstonfinance.net from noreply@jotform.com via AMAZONSES [2015-01-15 12:24:03] Submission #297151842942222776 Form #22375923945159 SENT to info@houstonfinance.net from noreply@jotform.com via AMAZONSES

    Please check your spam folder. You can try whitelisting Jotmail IP addresses as well.

    Thank you very much.