What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I've requested to reset my account password- No email received

    Asked by corwinsmith on January 15, 2015 at 01:55 PM

    I changed the password and failed to write it down. I have requested the password resent 3- 4 times and still no email with the reset.

    Help!

     

    Brian

    949.697.8055

    account password password reset
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 15, 2015 at 02:50 PM

    Your email  info@c******h.com is IN  the bounce list, but I've removed it already.

    Please make sure the email notifications are not missing the Sender Name or Sender Email fields

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23244_pleaselect.png