What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I can't upload photos?

    Asked by ericlum55 on October 10, 2011 at 12:12 PM

    Hi, previously I'm using Jotform, but recently i couldn't amend any of the created files, I can't upload photos to the form with error stating "Error creating upload folder /www/uploads/ericlum55/form_files/"

    Would appreciate if jotform will fix this issue.

    Hope to hear from you soon

    Thanks and regards,


  • Profile Image
    JotForm Support

    Answered by Mike_T on October 10, 2011 at 05:24 PM

    Hello Eric,

    We are sorry for the inconveniences caused to you. I have forwarded your problem to the concerned department, and we will get back to you as soon as possible.

    Just to be sure that the problem is not related to you browser, please try to clear cache and cookies and then re-check the service.

    Thank you for using our services.

  • Profile Image
    Chief Technology Officer

    Answered by eee on October 11, 2011 at 04:19 AM

    Dear Eric,

    Problem is fixed by now.

    Kindest Regards,