Why I can't upload photos?

  • Profile Image
    Asked on October 10, 2011 at 12:12 PM

    Hi, previously I'm using Jotform, but recently i couldn't amend any of the created files, I can't upload photos to the form with error stating "Error creating upload folder /www/uploads/ericlum55/form_files/"

    Would appreciate if jotform will fix this issue.

    Hope to hear from you soon

    Thanks and regards,


  • Profile Image
    Answered on October 10, 2011 at 05:24 PM

    Hello Eric,

    We are sorry for the inconveniences caused to you. I have forwarded your problem to the concerned department, and we will get back to you as soon as possible.

    Just to be sure that the problem is not related to you browser, please try to clear cache and cookies and then re-check the service.

    Thank you for using our services.

  • Profile Image
    Answered on October 11, 2011 at 04:19 AM

    Dear Eric,

    Problem is fixed by now.

    Kindest Regards,