What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Receiving a lot of notifications

    Asked by zultys on January 15, 2015 at 03:16 PM

    Please stop!!

    Please provide an explanation

    Page URL:
    http://form.jotformpro.com/form/50071135822950?

    stop
  • Profile Image

    Answered by raul on January 15, 2015 at 04:07 PM

    I've checked our mail logs and I see that you're receiving those emails because a spammer is filling the form since he/she is using the same email address to do this.

    To prevent this, you can set unique submissions for your form which allows only one submission per person. Or add a captcha field or the new Google's Recaptcha widget in your form.

    I see that you've already disabled the form which will prevent the form from being accessed. So you can modify your form with any of the suggestions above and re-enable it again.

    Let us know if this helps.
    Thank you.

  • Profile Image

    Answered by zultys on January 15, 2015 at 04:13 PM

    My form users will be completing these forms over and over so your method will not work for me.

    Any other ideas?

  • Profile Image

    Answered by raul on January 15, 2015 at 04:35 PM

    If you have the form embedded in your website, then you can ban the IP address of the spammer to prevent him/her accessing your site.

    You can find the IP address in the submissions screen of your form.

    If you want to try this method, you'll need to modify the .htaccess file on your website to do this blocking. Here you can find an example of how to accomplish this: http://kb.mediatemple.net/questions/1699/Block+a+specific+IP+address+from+accessing+your+website#gs