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  • Profile Image

    Translation reverts back to English

    Asked by oparatte on January 15, 2015 at 03:29 PM

    Hi,

    Actually I have a new issue with the transition now. For some reasons some of the translations (mostly the "Question #" ones") revert back to the original test (english) and I don't know why. What is stranger is that if I re-enter the translation on one (e.g. Question 1 become Frage 1 in german), this filed now displays correctly but the translation an other one (e.g. Question 6), that was previously fine is lost...

    I have tried resting the clearing browsers cache and using different ones (Safari and Firefox, I'm on a Mac)

    any ideas?

    Regards,

    Olivier 

    Translation reverts back language
  • Profile Image

    Answered by Ben on January 15, 2015 at 04:17 PM

    Hi Olivier.

    I just wanted to confirm, if you are adding languages one by one or if you have added them all then doing the translation?

    Also once you add the translation and close all windows do you get an error that there are more fields to be translated?

    If so, can you please try adding one translation then saving it. Following this try to save the jotform and then again going to translations to save the next one and let us know if the same repeats itself again.

    Best Regards,
    Ben

  • Profile Image

    Answered by oparatte on January 16, 2015 at 03:32 AM

    Hi Ben,

    I have added the various languages at the same time (French and German). I get the error message, presumably because I haven't translated all field for both languages when I save. I was hoping to be translating the form bits by bits.

    Does that mean that I should delete the existing translation and start over again one language at the time?

    Regards,

    Olivier

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on January 16, 2015 at 06:14 AM

    Hi Olivier,

    This is the jotform http://www.jotformeu.com/form/50074482259356 I assume since you actually have only one on your account.

    I test the form and used the translation tool. But I did not encounter the any issue.. the language/text on the form translates according to the selected language.

     

     

    Can you please confirm if the issue remains?

    The only possible reason I could think of that would cause changes on the form to revert to previous settings unintentionally is if you have open the form in the Form Builder in 2x instance...

    Since there is an auto save, if the form is open 2x, the other open instance might be saving the form to its original state while working/modifying on the other instance.

     

    Thanks.

     

     

  • Profile Image

    Answered by oparatte on January 16, 2015 at 06:21 AM

    Hi Jonathan,

    the problem is still there. In the 2 screen captures you took, the answer fields (Mittagessen, à midi) are translated correctly but the question "header" (Question 1) and the actual question (how many time per week do you cook?) ins't translated

    Hope this is clearer?

    Olivier

  • Profile Image
    JotForm Support

    Answered by jonathan on January 16, 2015 at 07:43 AM

    Thank you for clarifying that. I can see it also on my previous screenshot.

    So, I cloned your jotform and test it on my end. Here is my test form http://www.jotformpro.com/form/50153055748959

    I updated the 'headers' and apply my own translation 

     

     

    I saved the form, and also 'ignore' the warning for some still un-translated text.

    If you test my form, you can see that the translation I saved for the headers text were taking effect.

     

     

    Now I maybe wrong, but I am suspecting also that perhaps there are some characters in your own language translation (to German and French) that were being ignored by the tool.

    Can you share to me the translation for "Question 1" and 2.. and "How many times you cooked per week" in German and French. I will apply it on my test form and check if it will be ignored also.

     

    Thanks. 

     

     

  • Profile Image

    Answered by oparatte on January 16, 2015 at 07:54 AM

    Here are the translations.

     

    French:

    Question 1:

    Combien de fois par semaine cuisinez-vous ?

    A midi ?

    Le soir ? 

    Je cuisine rarement

     

    German:

    Frage 1:

    Wie oft kochen sie pro Woche?

    Mittagessen?

    Abendessen?

    Ich koche selten

     

    The strange thing is that a can save the translations and they are correctly displayed until I change an other one (i.e question 1 is ok until I do/update the translation for question 10)

  • Profile Image
    JotForm Support

    Answered by jonathan on January 16, 2015 at 08:29 AM

    Hi Olivier,

    If you check again my test form http://www.jotformpro.com/form/50153055748959

    I had applied your translation., and you can see it was saved properly and did not revert to English.

     

     

     

    Can you please retry again at this time.

    Check if it had fixed by itself... I am not sure what really happened during the time you encounter the issue, but I could not reproduced it, so I could not also suggest a resolution.

    Let us know if issue remains.

    Thanks.

     

  • Profile Image

    Answered by oparatte on January 16, 2015 at 11:09 AM

    I still have the issue. I translated and checked every "question" header in the german form but somehow some weren't saved (e.g. question 8 and 9)

  • Profile Image

    Answered by oparatte on January 16, 2015 at 11:14 AM

    I have now edited again the incorrect question (e.g. question 8 and 9). theses are now good but the other (e.g. question 1 and 2) reverted back to english. This doesn't make any sense!

  • Profile Image
    JotForm Support

    Answered by Charlie on January 16, 2015 at 11:49 AM

    Hi,

    Can you clone the form of my colleague jonathan and work on it instead? See if the problem still persists on that form.

    Here's the form of my colleague, based from the last response that he had: http://www.jotformpro.com/form/50153055748959 

    Here's how to clone it using the URL: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

     

    Let us know if this solves the problem.

    Thank you.

  • Profile Image

    Answered by oparatte on January 16, 2015 at 12:29 PM

    Hi, 

    I have cloned my form and replaced all the question header and retranslated them. it seams to work now...

     

    http://form.jotformpro.com/form/50155230942952

  • Profile Image

    Answered by Ben on January 16, 2015 at 12:40 PM

    Hi Olivier,

    I am glad that it is working for you in your clone. I did notice that you have this text:

    Je cuisine rarement [] english

    But the "english" is only shown right of the checkbox when you select French, otherwise there is nothing there.

    Just wanted to check if that is the way it should be or if there are still some issues?

    Best Regards,
    Ben