What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot upload docs to JotForm using Android device

    Asked by projectarise on January 15, 2015 at 07:05 PM

    Just to update everyone this issue is still going on. Cannot upload docs using the upload feature on android device. 1-15-2015

    android upload mobile browser mobile upload
  • Profile Image

    Answered by projectarise on January 15, 2015 at 08:14 PM

    I didn't include enough information. Sorry.

    Android Kitkat running chrome browser.

    Upon clicking upload and fetching file, you get a "Bad File Extension" error.

    The only case in which it will work is if you browse through your documents through the "File Manager" on the android device.

    Tested on the Sony Experia Z1s and Droid Turbo - Both running Kitkat and the default chrome browser.

    Thank you for your help.

  • Profile Image
    JotForm Support

    Answered by jonathan on January 15, 2015 at 08:18 PM

    Hi,

    Can  you please confirm that this is the jotform http://www.jotformpro.com/form/50094786247968 you are having issue?

    I checked the submission of the form, and I noted that it has only one test submission but did not used the upload field. The upload field on the form is not required, so it can be submitted even if you do not use the upload.

    I made a test submission and it went through and can see it on the submission data of your form.

     

    Can you please try submission again. Let us know if issue persist.

     

    Thanks.

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on January 15, 2015 at 08:22 PM

    Hi,

    Thank you for providing more details.

    Can you also try changing the 'File Extensions' allowed property of the Upload field to asterisk(*) , this is to allow any file type/format on the upload.

     

    We will wait for your updated response.

    Thanks.

  • Profile Image

    Answered by projectarise on January 15, 2015 at 08:32 PM

    Here is the error I get when trying to upload the file from ANDROID DEVICES.
    Chrome Browser. This was after adding the Asterisk * to the allowed file extensions

  • Profile Image
    JotForm Support

    Answered by jonathan on January 15, 2015 at 09:11 PM

    Hi,

    I was able to replicate the same issue on the "no extension" error. It seems it doesn't work with asterisk(*) extension anymore.

    BUT I was able to make it work on my Android device also when I remove and add back the upload field with everything on default only.

     

    can you please try one last time,. remove and add back the Upload field on your jotform and I will test also again.

    Will wait for your updated response.

    Thanks.

  • Profile Image

    Answered by bookbyowner on August 17, 2015 at 01:06 PM

    Has this issue been fixed so you can upload files from a mobile browser?
     
  • Profile Image
    JotForm Support

    Answered by Charlie on August 17, 2015 at 03:18 PM

    @bookbyowner

    To better assist you, I've opened a separate thread for your concern, this one is quite old and was dated back January, a changed or fixed might have already been applied here. Please refer to this link instead: http://www.jotform.com/answers/641301. We will address it shortly.

    Thank you.