What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not able to view form submissions in my account.

    Asked by anjicrain on January 16, 2015 at 12:42 AM

    Hi there,


    I currently have a form entitled, New Dance Cinema.  I have been using it for a couple of months now without difficulty.  For some reason, I just discovered that it won't open. When I click on it nothing happens.  I did realize a few days ago that the actual form wouldn't open on my website and so I changed the format a bit to get it back up.  It appeared that you were updating some of the layouts and that they weren't quite finished so I am wondering if that is what's happening now.  Any insight you could give would be much appreciated as I will need to view these submissions urgently.


    Many thanks,



  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 16, 2015 at 05:56 AM

    Hello AC,

    I am not sure if I have understood your question correctly. Do you mean to say that you are unable to view submissions of your form?

    I did check your account and did not find any issue with that. You should be able to view your form's submission without any problem. I did try to go to your form's submission page and did not have any trouble. Please check the screenshot below:


    I would suggest you to clear your browser cache and see if that solves your problem. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!