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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How To Set Sender Email Address to User's Email To Send To Zendesk

    Asked by camasabr on January 16, 2015 at 07:05 AM

    The user should fill his name and email to send the form.

    I wanna this email as Sender email for each customer.

    Is it possible?

    Tks

    Carmine

    Page URL:
    http://camasa.eti.br/wopgtv/tvprog.html

    sender same email name fill and autoresponder
  • Profile Image
    JotForm Support

    Answered by Charlie on January 16, 2015 at 08:17 AM

    Hi Carmine,

    I believe what you are setting up is an autoresponder, please check this guide we have on how to set it up: How To Create A From Autoresponder.

    For a quick guide you can check the screenshot below.

     

    I hope it helps. Let us know if this is what you're looking for.

    Thank you.

  • Profile Image

    Answered by camasabr on January 16, 2015 at 09:39 AM

    Hi,

    The form the customer fill is sent to a Zendesk helpdesk system.

    I'm using 2 emails address to receive the data: my own email and the helpdesk email.

    The Helpdesk receives the message as JotForm (email) but I wanna the helpdesk receives as the email from each person who fills the form.

    This is what I ask. Is it possible?

    Tks

    Carmine

  • Profile Image
    JotForm Support

    Answered by Charlie on January 16, 2015 at 09:48 AM

    Hi,

    It seems that is not possible, if I'm not mistaken, you'll need to set the "Sender Email" under notifications to the user's email. Is that correct? If that is the case, it is not possible, we'll need to send the submissions to the email of the owner of the form or using the JotForm default email.

    But, I see that we Zapier has an integration between JotForm and Zendesk. I'm not familiar much with Zendesk but this might help you on creating automatic tickets when a form is submitted, at least that's how I understand the integration. Please check if this is what you are looking for.

    Here's the Zapier JotForm-Zendesk integration page: https://zapier.com/zapbook/jotform/zendesk/ 

    Here's the JotForm page for Zapier integration: http://apps.jotform.com/app/zapier_integration 

    Let us know if this works.

    Thank you.