What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Global countdown widget on my form fails to auto submit

    Asked by jondon on January 16, 2015 at 10:07 AM
    I have tried the Global countdown widget on my for and it fails to auto submit, If it were designed to hide all of the form elements except the submit button after the timer runs out, then at least it could still be manually submitted without any more input available.
    global countdown widget
  • Profile Image
    JotForm Support

    Answered by Charlie on January 16, 2015 at 11:24 AM

    Hi,

    Are you referring to your form with the Aptitude name on it? If it's that one, I believe the Global Countdown widget can't submit automatically because you have set required fields on it. Another is that you are using conditions to "SHOW" the page break or next button. If that is the case, the Next button and the next pages does not actually exist.

    Example. You have 5 seconds in timer, and you did not fill out page 1, it will not submit because you have not fill the required fields.

    Example 2. If you fill out the fields including the access code but you did not click the next button and the timer runs out, what the widget will do is move you to the next page instead of submitting the form.

    It might be hard to understand, what I could recommend is have 2 forms. Form 1 will be the authentication page where users will fill out the access code then after submit they will be directed to Form 2 with prepopulated value, it will be the main form proper with Global Timer Widget.

    I hope that helps.

    Thank you.

     

  • Profile Image

    Answered by jondon on January 16, 2015 at 01:10 PM

    I may have figured it out before you responded because I had changed the form.  Initially I had a collapse field that would hide the test until the access code was authenticated as an approved code. One code was verified it would unhide the collapse and then you could take the test.  What I found is that when I removed the collapse it seemed to work fine so I replaced it with a page break with the same requirements as the collapse had.  

     

    I also created a welcome authenification document to collect user info and added the pop up link to the actual test onto the thank you submission page.  The only way to access the test is through the welcome document.  The access code on the welcome document will be set to uniququestion so that the test can only be accessed once and the user will have no way of accessing the test to print the questions.  Thanks for your help.  Awesome product.

  • Profile Image
    JotForm Support

    Answered by Charlie on January 16, 2015 at 01:14 PM

    Hi,

    You're welcome. I'm glad that you seem to have planned everything out for your form/s.

    Please do not hesitate to contact us again if you need any assistance or have other concerns.

    Thank you for appreciating JotForm. :)