What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I see you have updated your jotform while trying to get it to send to a new email address.
To make sure that this has been done properly first I would like to point out that this is all done via your email notifications which is found under Emails >>> Notification >>> Reply-to and Recipient Settings in your formbuilder.
Be Advised that when you change it to a different address do not use the "Test Email" button as that will only send to your JotForm Account email address since it is populated into your jotforms by default when they are first created. To test the new email address more accurately you must fill in a submission on your live jotform and submit it to yourself.