What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Need to cancel my subscription

    Asked by morenita429 on January 16, 2015 at 10:37 AM

    I am switching to a FREEEE account

  • Profile Image
    JotForm Support

    Answered by david on January 16, 2015 at 11:27 AM

    Hi,

    I checked our records and it appears you have a PayPal based subscription.  To cancel this:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    Let us know if you have any further questions and we will be happy to help.