What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Incorrect last submission date being shown for several forms in

    Asked by tdiintl on January 16, 2015 at 10:53 AM

    Good Morning!

    On my "My Forms" page I have sorted by last submission and it's showing like 2 pages worth of last submissions for yesterday.  We get a few per day tops so this was a red flag for us.  So I start trying to look at them and some of them show last submission as Jan 15 but there are no new unread items.  So I click anyway and the date shown is past date, but not Jan 15.

    Can someone have a look at this for me?

    Screenshot
    ordering issue last submission
  • Profile Image
    JotForm Support

    Answered by david on January 16, 2015 at 11:53 AM

    Hi,

    I had a look at your account and I can confirm that the most recent submission date does not match that of the most recent submission.  Most of the ones your referenced in your image have the most recent submission from 2013.

    I have forwarded this to our development team so that they may have a closer look.  We will update you in this thread as soon as we have a solution.  Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by david on January 16, 2015 at 12:11 PM

    You are very welcome.  Usually, simply clearing your forms cache fixes these types of issues:

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    However in this instance it did not.  We will get a solution for your as soon as we  can.

  • Profile Image

    Answered by tdiintl on January 22, 2015 at 05:10 PM

    Did we ever get an answer on this?  It seems to be working ok now, but we are having all kinds of email issues in our office and I need a reliable way to check on our forms.

    Thanks! :)

  • Profile Image
    JotForm Support

    Answered by Mike on January 22, 2015 at 06:47 PM

    The issue was assigned to one of our developers and marked as important one, but we do not have any more information at this time.

    You might also consider using our submission notifier Apps:

    Chrome Notifier

    Android App

    iPhone App

    Thank you.

  • Profile Image

    Answered by tdiintl on March 13, 2015 at 12:20 PM

    It's doing it again.  I tried clearing my forms as recommended above and it didn't change anything.  We are not allowed to use our personal cell phones and we don't have company phones so apps don't help.  also, browser notifiers don't help we get notified via email.

    We had issues with receiving our email so occasionally I would check here to make sure we didn't miss anything.  I can't do that if the information isn't correct.   I'm not sure what the answer is at this point.

  • Profile Image
    JotForm Support

    Answered by david on March 13, 2015 at 01:31 PM

    My apologies.  This ticket was still open from the previous time this occurred so I sent a comment to the developer it was assigned to so he can have another look.  We didn't follow up previously because it had seemed to sort itself out.  We will let you know as soon as we have any further information.

  • Profile Image

    Answered by tdiintl on March 13, 2015 at 02:44 PM

    Yeah it did seem to stop after that one date but I just noticed it again, so it's sporadic.  Thanks for taking a look!

  • Profile Image
    JotForm Support

    Answered by david on March 13, 2015 at 04:09 PM

    No worries, hopefully this time we can get it sorted completely.  If you have any further questions in the mean time, let us know and we will be happy to help.