Unable To Receive Email Notifications

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    dfsoftball
    Asked on January 16, 2015 at 11:47 AM

    Hi, I've been receiving the forms to my email without a problem until yesterday.  Been running tests and it shows sent and I can see them at the inbox of Jot Form but still not receiving to my email.

     

    Thanks,

    DF Softball

    dennis@dfsoftball.com

  • Profile Image
    Charlie
    Answered on January 16, 2015 at 12:48 PM

    Hi,

    Upon checking your form, I see one of your notification has missing fields on it. If it's just a duplicate, I would recommend you delete it instead.

     

    I've also check your email address and it does not seem to show any failed email attempts in our server. Please check your inbox if it was moved to a trash or spam folder. Another is that your email service provider might have been blocking our JotMail IP addresses, you can check this guide on how to whitelist our IPs: How To Whitelist JotMail IP Addresses 

    You can also check this another guide to prevent future problems related to bounce list issues: How To Setup Email Notification To Prevent Email Bouncing Related Issues.

    Let us know if this fixes the problem. Please do also try making test submissions by filling out your form to see if you can receive notifications.

    Thank you.