What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Total is not showing up or transfering to PayPal on live site, but works on preview

    Asked by adatshalom on January 16, 2015 at 12:09 PM

    I have no trouble with this with other forms, but what works here (PayPal total showng up)

    [I have done a work around on my original, but have set up clone that has same issue:} 



    does not work live at 




    The Total Contribution is sometimes not showing up in Calculation, but not always, and PayPal is never picking up the Total

    Page URL:

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    JotForm Support

    Answered by Mike on January 16, 2015 at 03:17 PM

    Thank you for contacting us.

    Can you please try to use an iFrame version of the form instead of the standard JS Embed version?

    Getting the Form iFrame Code

    It should work without possible script conflicts. Please give it a try and let us know if you need any further assistance.

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    Answered by adatshalom on January 16, 2015 at 03:53 PM

    Thanks. that worked ... can you tell me why, or let me know when I need to use this code, or is it okay to always use this instead of the standard?

  • Profile Image

    Answered by Ben on January 16, 2015 at 05:09 PM


    Great, I am glad to hear that it worked for you.

    I would always suggest to use the iframe code.

    The reason is that iframe is like a new browser window and as such protects the jotform from being affected by the code on your website.

    Now there are some situations where you might prefer some other code, or the CMS that you are using requires to use this other embedding code, which is why we have it available.

    Best Regards,