What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Does JotForm Support include Code Support?Asked by standrewstampa on January 16, 2015 at 12:18 PM
In instances where we need to manually edit the source code and embed it on our site because the feature that we need is not available in Form Builder, will JotForm Support include assistance in troubleshooting the source code for errors?
We have a Premium account and it feels like your support agents are usually quick to respond if they only have to direct us to read other posts, but not when we ask for our code to be reviewed. Is this not a service that you offer?
Though we do our best to help setup and troubleshoot custom solutions, this is not something we directly support. If you do have problems or errors with custom solutions, we will at a minimum have a look to see if it is something that is a quick fix. Though we cannot guarantee we will be able sort out all issues.