Does JotForm Support include Code Support?

  • Profile Image
    standrewstampa
    Asked on January 16, 2015 at 12:18 PM

    In instances where we need to manually edit the source code and embed it on our site because the feature that we need is not available in Form Builder, will JotForm Support include assistance in troubleshooting the source code for errors?

    We have a Premium account and it feels like your support agents are usually quick to respond if they only have to direct us to read other posts, but not when we ask for our code to be reviewed. Is this not a service that you offer?

  • Profile Image
    david
    Answered on January 16, 2015 at 01:12 PM

    Hi,

    Though we do our best to help setup and troubleshoot custom solutions, this is not something we directly support.  If you do have problems or errors with custom solutions, we will at a minimum have a look to see if it is something that is a quick fix.  Though we cannot guarantee we will be able sort out all issues.