What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Taxes not calculated and total is incorrect

    Asked by ChampionsTC on January 17, 2015 at 05:08 PM

    Ive typed in the fee for the service but it wont total and taxes.

    What am I doing wrong?

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    JotForm Support

    Answered by Kiran on January 17, 2015 at 08:56 PM

    As I check your JotForm, I see that the taxes are calculated for one service and the total is displaying correctly for it.

    I notice that one service is added to exempt from taxes in the payment wizard and hence it shows zero taxes for one service.

    You can remove this exemption from the Taxes section of payment wizard by accessing it through the wand icon on payment field of the wizard.

    If you are referring to something else, please let us know. We will be happy to help.

    Thank you!!